ALL ORDERS ARE BEING SHIPPED OUT AS NORMAL

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Shipping Policy

As of 25/04/20: Due to the current COVID-19 crisis a number of airlines have scaled back flights considerably. This has increased delays and costs which WeeLands are willing to take on. During these times we please ask our loyal customers to bear with us with any delays. We are working closely with our shipping partners daily to ensure orders are still leaving the warehouse. 

We proudly offer worldwide FREE shipping.  Please note that we require 48-72 hours on average to fulfill your order before dispatching it.  Rest assured we are doing everything in our power to get your order to you as soon as possible!  Once your order is dispatched, depending on your country or region, estimated delivery time is between  14 to 30 business days.  Please consider any holidays that might impact delivery times. WeeLands is not responsible for any customs and duties which may be applicable in certain countries.

International Shipping: 

Weelands is proud to serve our customers from all over the world! The default pricing on our site is in USD, the conversion rate depends on your issuing credit card company used on the transaction. The site will default US Dollars on the checkout page.

It usually takes 14-21 business days to arrive in your country, however, in some instances, delivery may be delayed depending on your country's customs. Weelands is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery.

For pre-ordered or back-ordered items:
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available.  So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.

Tracking your order:
You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package.  To track your package you can visit our Tracking Page.
Please allow 1 to 3 working days for the tracking information to show.

Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address.  Please contact us immediately at hello@weelands.com if you believe you have provided an incorrect shipping address.

Returns:
By placing an order on Weelands, you are responsible for the cost of return shipping back to Weelands.  Please refer to our Refund Policy for further information on how to make a return.

Lost/Stolen Packages

Weelands is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page.  If you have any further questions on how to do this please reach out to our customer support team at hello@weelands.com.

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